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'Tokenhelp provide an excellent service for our membership renewal mailing. They are flexible, adaptable and responsive to the way we work by using our database and processes.' - Supporter Services Manager, Charity, London 'We have been delighted with the high standard of Tokenhelp's response handling and donation processing services. They created a bespoke database and reports from our own specification within pre-agreed timescales and have never failed to deliver. Tokenhelp manage our account with efficiency and professionalism, whilst managing to retain that all important personal touch.' General Manager, Charity, Bucks 'We appreciate Tokenhelp's account management, attention to detail and flexible approach' - Supporter Marketing Manager, Charity, Oxford Tokenhelp handle all of our outsourced appeals. From the outset they were able to tailor a solution that suited our organisation and were always able to accommodate us. I have called them at very short notice to amend some of our appeal responses and they have been very helpful each time. I would recommend them to anyone thinking of outsourcing their response handling' - Office and Facilities Manager, Charity, London 'Tokenhelp have provided an excellent service to us helping with the response handling for our smaller and more complicated campaigns and have worked hard with us to make the process straightforward and efficient' - Supporter Enquiries Manager, Charity, London 'As a long standing customer we have always been very pleased with the level of service and support Tokenhelp provide to us. In particular when our needs have changed suddenly they have always proved flexible in working to accommodate our requirements at the level required by us' - Head of Membership, Trade Union, London 'Tokenhelp has been a key provider of services to us for over 10 years. We hold our vendors to very high standards as it is important that they represent us well in the eyes of our customers and it is necessary that they work well with our back office operations in the United States. We are very pleased with the relationship we have with Tokenhelp and have found them to be conscientious and responsive to our every need. We value our relationship with them' - Chief Financial Officer, Training Provider, USA 'Working with Tokenhelp to serve our clients in the UK has proven a wonderful decision. The commitment to responsiveness and diligence along with the spirit of partnership make working with Tokenhelp enjoyable and rewarding. I would highly recommend their services to any other organization looking to create greater bandwidth and process efficiencies' - Vice President North American Operations, Fundraising Consultancy, USA 'We have used the services of Tokenhelp since the launch of our UK division. Since our home office is located in the US, we needed to secure a reliable business in the UK to handle orders, payments and customer contact. Tokenhelp has provided that service for us and many times went above and beyond to ensure customer satisfaction. I would fully recommend Tokenhelp’s business support services for any business that is looking for reliability and professionalism' - Customer Service Supervisor, Greeting Card Publisher, USA |
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