Charity Services

Response Handling

Specialising in the response management of campaigns generating complicated responses, tokenhelp delivers a professional, yet personal, banking and thanking service that is flexible and cost effective.

Safe and Accurate

Tokenhelp pays close attention to detail at every step of the process, ensuring that each transaction has a full audit trail. All mailed responses are opened in the Secure Mail Room with both hard copy and electronic data being stored securely.

Regular campaign reports import directly into all popular fundraising systems including The Raiser's Edge, Visual Alms, Progress and others.

Services include:

• Receipt of donations by post, telephone, fax, web, email
  
• Data entry
  
• Reconciliation
  
• Banking
  
• Thanking
• Data transfer
  
• Mailing
  
• Surveys
• Goneaways and white mail
• Fulfilment

If you are considering outsourcing your campaign response handling, from receiving your post to banking and thanking, then please do speak to us.

'Tokenhelp handle all of our outsourced appeals. From the outset they were able to tailor a solution that suited our organisation and were always able to accommodate us' - Charity

Read testimonials